An introduction to human resource management corvina logo

Szerző: Stredwick, John
Cím: An introduction to human resource management
Megjelenési adatok: Routledge, London & New York, 2014. | ISBN: 978-0-415-62229-5
Megjegyzés: Third edition

coverimage An Introduction to Human Resource Management is an ideal text for those studying human resource management for the first time. This straightforward and accessible book takes the reader through both theoretical and practical aspects of the subject and is designed to be used concurrently with semester-based teaching. The range and nature of HR work is illustrated by a combination of real- I ife case studies and examples of current research that will heighten awareness of the key issues involved in HR today. All fundamental issues within contemporary HRM are covered in this text including: employee relations, performance management, equal opportunities, learning and development, health and safety, with an entire chapter devoted to international HRM. This updated third edition is an indispensable resource for students looking for a solid foundation in the principles of HRM. To help with revision, understanding and application, there are additional online resources including extra case studies and quizzes. New to this edition: New activities throughout to reflect on chapter learning Contemporary case studies to help put theory into practice Extra online testing material to aid revision of HRM principles Online annotated further reading guide to help students read around the text and further their research. John Stredwick is a writer and consultant in human resources, specialising in reward and flexible working practices. He spent 25 years as an HR practitioner, including experience in publishing, shipbuilding and building services with 11 years as Head of HR at Everest Double Glazing. From 1992 to 2010, he was Senior Lecturer and Head of CIPD studies at Bedfordshire University. He has taught in Singapore and Dubai, and was Visiting Professor at the London campus of Websters University. (...) The main purpose of this book is to give a balanced introduction to the complex world of human resource management (HRM). Essentially, it is intended for first degree students studying the subject as part of a modular degree course or for students on a foundation degree in Business Studies. It may also be used as a prime text for Masters courses in HRM or for MBA courses, especially where students have little or no experience in the subject area. The book combines the main theoretical underpinning for the subject area with a large number of practical examples and cases to assist the learning process. It is divided into 12 chapters to provide one topic a week on a modular course, but many of the chapters have sufficient material to allow work to be extended into two semesters if this is required. The third edition has been influenced by a number of recent developments. Firstly, by the financial crisis and the accompanying economic recession, which began in 2008 and, at the time of writing, shows little sign of ending, with forecasters predicting continuation in the UK until at least 2015.

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Book cover
Title page
Copyright/impressum
Contents
V-VIII
llustrations
IX-XII
Preface to the third edition
XIII-XV
   How to get the best out of the book
XV
Visual tour of An Introduction to Human Resource Management
1. Introduction
1-40
   Chapter objectives
1
   Meteor telecoms case study
2-3
   Introduction
3-4
   The economic and business context
4-8
      Rapidly changing technologies
5-6
      Changing role of the customer
6
      Globalisation
6-7
      The changing employee role
7-8
   Origins of human resource management
8-9
   The role of human resources today
9-29
      Introduction
9-10
      The operation of HRM in practice
10-13
      Strategic partnering - Ulrich's concepts of HR roles and structure
13-15
      Ulrich - human resource structure
15-17
         Centres of expertise
15-16
         Shared services
16-17
         Strategic (or business) partners
17
         Examples of business partnering
17
      Case study 1.1. Business partners at General Motors and prudential insurance
18
      Critique of the "three-legged stool" structure
18-20
      Focus on research 1.1. New hr structure at a London investment ank
20
      HR - adding value to the organisation?
21
      Case study 1.2. Human resource strategies and actions at AEHN
22-23
      The role of human resources in raising performance
23
      Opening the 'Black box'
23-24
      Case study 1.3. Zotefoams' hr practices
24
      'Bundles' of HR practices
25-29
         Employee involvement
25-26
         Employee voice
26
         Harmonisation of terms and conditions
26
         Employment security
26-27
         Sophisticated recruitment and selection
27
         Extensive training and developement (talent management)
27
         Self-managed teams
27-28
         Extensive systems of flexibility
28
         Performance pay
28-29
   Best practice or best fit?
29-35
      Case study 1.4. Initiatives supporting claridge's turnaround
31
      Resource-based view of the organisation
32-34
      Case study 1.5. Google's approach to the value of employees
34
      Barriers to high performance
34-35
   Current concepts in human resourcing
35-37
      Talent and talent management
35-36
      Employee engagement
37
   Key chapter summary points
37
   Student activities
38
   References
38-40
   Additional features
40
2. Recruitment, employer branding and employer of choice
41-87
   Chapter objetives
41
   Introduction
42
   Employer branding
43
   Case study 2.1. Beaverbrooks the jewellers - an employer of choice
44
   Case study 2.2. Adidas - mind, body and soul
45
   Difficulties with employer branding
45
   Identifying talent
45-46
   Drafting a recruitment policy
46
   Does a vacancy exist?
46-49
      Doing away with the work altogether
46
      Automate the work
47
      Contract out/in-source the work
47
      Reorganising the work
48
      Reorganising the hours
48
      Use an intern - get the work done for free!
48
      Spotlight on the law 2.1. Intern wins right to pay
49
   Defining the details of the vacancy
49
      Job analysis
50-52
         Purpose of job analysis
50
         How to carry out job analysis
50-52
      Job description
52-54
      Case study 2.3 Job structuring '70-20-10' at Google UK
53
      Job profile
54
      Person specification
54-58
      Using a competency framework
58-62
      Selecting the employment package
63
   Attracting the applicants
63-80
      Internal candidates
63-64
      Using third parties
64-65
      Designing and placing newspaper and online advertisements
65-71
      Proving information to applicants
71
      The application form
72-75
         Will one form be sufficient for the organisation?
72
         What questions should you not ask?
72
         Do you link it to a competency framework
72-75
      Other methods of attracting applicants
75
      Effective initiatives used in overcoming difficulties in recruitment
75
      Using technology in recruitment
75-79
         Company websites
76
         Generic websites
76
         CV scanning
76
         Phone/iphone application
76
         Social networking
76-77
         Case study 2.4. LV=Recruits via interactive media
77
         Automated telephone screening
77
         Initial testing
77-79
         Case study 2.5. CERN -Social media can transform the quality of recruitment
78
         Case study 2.6. John Lewis's initial situational judgement test
78
         Case study 2.7. L'Oréal's virtual business game
79
      Difficulties in using technology in recruitment
79-80
   Integrated approach to recruitment
80-82
      Case study 2.8. How Hertfordshire Constabulary Recruited 100 Special Constables
81-82
   Who carries out the recruitment and selection processes?
82-85
      Meteor case study - A major recruitment exercise
83-85
         The recruitment team
83-84
         Sources of recruitment
84
         Dealing with the response
85
   Key chapter summary points
85-86
   Student activities
86
   References
86-87
   Additional features
87
3. Selection
88-126
   Chapter objectives
88
   Introduction
89
   Talent management
89-91
      System approach or processual approach?
90-91
      Steps in the selection process
91
   Short-listing
92-94
      Case study 3.1. Telephone screening at McDonald's
93
      Biodata
93-94
   Selection testing
94-96
      Ability tests
95
      Aptitude tests
95-96
   Activity 3.1.
96-101
      Discussion of activity 3.1.
96-97
      Personality tests
97-101
         Test format
99-101
         Case study 3.2. Selection testing for managed pubs
100
         Advantages of personality tests
101
   Activity 3.2.
101-102
      Discussion of activity 3.2.
101-102
      What makes a good test?
102
   Interviewing the candidates
103-114
      Problems associated with interviewing
103-105
      Who carries out of the interview?
105-106
      Interviewing technique
107-112
      Case study 3.3. Criterion-based interview techniqe - Ministry of Defence
110-111
      Structured interviews
112-113
      Focus on research 3.1. Structured interviews
113
      Conversational interviews
113
      Summation
113-114
   Assessment centres
114-115
   Choosing the successful candidate
116
   Technology in selection
116-117
      Case study 3.4. The Pret A Manger Academy
117
   Using a variety of approaches
117-118
      Case study 3.5. Selecting sales staff at Lexisnexis
118
   Obtaining references
118-119
      Spotlight on the law 3.1.
119
   Offering the position
120-121
   Evaluating the selection process
121-124
      Meteor case study - The assessment centre
122-124
   Key chapter summary points
125
   Student activities
125
   References
126
   Additional features
126
4. Relationships with employees
127-176
   Chapter objectives
127
   Introduction
128
   Workplace negotiating
128-137
      Trade unions
128-130
      The role of management
130-133
      Third parties
133-135
      Focus on research 4.1. Local pay bargaining in the National Health Service
134
      Focus on research 4.2. Vulnerability of employees under personal contracts
135
      Case study 4.1. ACAS conciliation
135
      Role of the government
136
      Negotiating and bargaining
136-137
   Activity 4.1.
137
      Response to activity 4.1.
137
   Involvement and participation
137-150
      Individual approaches
138-142
      Focus on research 4.3. Employee share-ownership at Eircom
141
      Collective approaches
142-145
         Company councils and committees
142
         Partnership agreements
143
         Case study 4.2. Partnership agreement at legal & general
144-145
      Employee engagement
145-
         Measuring engagement
146-147
         Focus on research 4.4. Managers and engagement
147
      Enhancing engagement - actions by human resource practitioners
147-150
         Case study 4.3. Improving employee engagement at newcounty authority
148-150
            The agreed aim
148
            Investigations
148
            Actions taken by consultants
149
               Branding
149
               Training
149
            Outcomes
149-150
   Dealing with individual sources of conflict - grievance, discipline and dismissal
151-163
      Grievances
151
      Discipline
152-155
         Rules
152-153
         Disciplinary procedure
153
         Operating the disciplinary procedure
153-155
      Dismissal
155-161
         Claimin unfair dismissal
157-158
         Constructive dismissal
158-160
            Spotlight on the law 4.1. Three cases of constructive dismissal
159-160
               Case 1
159
               Case 2
159-160
               Case 3
160
         Reasons for dismissal
161
      Unfair dismissal and technology
161-163
         Spotlight on the law 4.2. Long-term absence
161
         Spotlight on the law 4.3. Unfair dismissal and technology
162-163
            Case 1
162
            Case 2
162
            Case 3
163
   Redundancy and its implications
163-165
   Activity 4.2.
165-168
      Response to activity 4.2.
165-166
      Selection for redundancy
166-168
      Spotlight on the law 4.4. Redundancy and maternity leave
168
      Redundancy pay
169
      Helping employees obtain alternative employment
169
   Activity 4.3.
169-173
      Response to activity 4.3.
169-170
      The role of human resources in redundancy
170-170
      Case study 4.4. Helping redundant employees at the AA
170
      Focus on research 4.5. Using special envoys in redundancy situations
171
      Meteor case study - Moving head office
172-173
   Key chapter summary points
173
   Student activities
174
   References
174-175
   Additional features
176
5. Performance management
177-220
   Chapter objectives
177
   Introduction
178
   The purpose of performance management
179-182
      Focus on research 5.1. CIPD survey on performance management
180
      Focus on research 5.2. The effects of performance management on patient mortality in the NHS
181
      Focus on research 5.3. Performance management and level of trust
182
   What should the process be called?
182
   Stages in the performance management framework
182-214
      Stage 1: Raising performance through performance agreements
184-185
      Stage 2: Measuring performance
185-197
         Inputs or outputs - objectives or competencies?
185-186
         Establishing targets
186-188
         Competency-based systems
188-191
         Case study 5.1. Balanced scorecard at Sainsbury's
189
         Timing of measurement
191
         Which system is best? Target-setting or competencies?
191-195
            Target-setting - the pitfalls
191-194
            Competencies - the main pitfall: ratings
194-195
         Variations on rating systems
195-196
         Drawing a conclusion
196
         Documentation
197
      Stage 3: Providing feedback
197-211
         Type A: Traditional feedback system
197-203
            The performance review interview
197-200
            Before the interview
200
            The interview itself
200-203
            Case study 5.2. Perormance management scheme at Sony Europe LTD.
201
            Moderating process
203
         Type B: 360-Degree appraisal
203-211
            Case study 5.3. Performance management at BT Operate
204
            Advantages of 360-degree schemes
208
            Case study 5.4. 360-degree feedback for trainee doctors
209
            Disadvantages
209-211
            Focus research 5.4. 360-degree feedback at the open university
210
            360-degree feedback and culture of the organisation
211
      Stage 4: The outcomes from the performance management process
211-214
         Rewards
211-212
         Development
212
         Discipline and redundancy
212
         Can the three outcomes be reconciled?
212-214
         Case study 5.5. UK coalition government proposals on performance management for civil servants
213
   Operational issues
214-215
      The need to consult
214
      Training for participants
214
      Making use of technology in performance management processes
214-215
   Activity 5.1.
215
      Response to activity 5.1.
215
   Conclusion
215-216
   Extended activity/case study - balanced scorecard
216-218
      Meteor case study
217-218
   Key chapter summary points
218-219
   Student activities
219-220
   Additional features
220
6. Rewarding employees
221-271
   Chapter objectives
221
   Introduction
222
   Strategic elements of reward
222-226
      Total Reward
225-226
         Case study 6.1. Total Reward at ARUP
226
   Activity 6.1.
227-232
      Discussion of activity 6.1.
227-228
      Focus on research 6.1. The state of the psychological contract
228
      Motivation theory
228-231
      Summing up motivation
232
      The influence of motivation theory
232
   Component parts of the reward package
232-234
   Designing basic pay structures
234-249
      Job evaluation
235-240
         Non-analytical schemes
236
         Analytical schemes
236-240
      Carrying out a job evaluation
240-241
      Market tracking
241-242
         Focus on research 6.2. The effect of the NMW in the apparel industry
242
      Equal pay
243-244
      Salary structures - traditional and broad-banded
244-246
      How broad-banding works
246-247
      Benefits and diffictulties of a broad-banded structure
248-249
   Paying for performance
249-265
      Case study 6.2. Gainsharing at Charlotte County
250
      Case study 6.3. Recognition at Claridge's Hotel
250
      Performance-related pay
251-255
         Focus on research 6.3. Performance-related pay at Safelite
251
         Focus on research 6.4. Performance pay at Hewlett-Packard - A disappointing outcome
253-254
      Making it work
256
      Executive pay
256-261
      Summing up the arguments for high executive pay
261-262
         Case study 6.4. High pay for owner-directors
262
      Skills-based and competency-based pay
263
      Benefits
263-265
         Case study 6.5. Introducing flexible benefits at Astrazeneca
265
   Using technology in reward
265-268
      Case study 6.6. Excellence through technology at Unilever
266
      Meteor case study - Designing a reward structure
266-268
   Key chapter summary points
269
   Student activities
269-270
   References
270-271
   Additional features
271
7. Flexible working
272-303
   Chapter objectives
272
   Introduction
273
   Flexible working practices
273
   The flexible firm
273-276
   Temporal flexibility
276-277
   Activity 7.1.
278-280
      Discussion of activity 7.1.
278-280
         Case study 7.1. Annualised hours at the RAC
279-280
         Focus on research 7.1. Annualised hours and the 'knock' in a Yorkshire Chamicals Plant
280
   Numerical flexibility
281
      Case Study 7.2. Working partnership - Manpower and Xerox
281
   Geographical flexibility
282
      Teleworking and homeworking
282
   Activity 7.2.
282-289
      Discussion of activity 7.2.
282-284
      Case sutdy 7.3. Homeworking at Centrica
283-284
      Case study 7.4. Teleworking and hot-desking at Herts County Council (HCC)
284
      Difficulties with home/teleworking
285
      Outsourcing
285-289
         Focus on research 7.2. Homeworking at a local authority
286-287
   Activity 7.3.
289-290
      Discussion of activity 7.3.
289
      Call centres
289-290
   Occupational flexibility
290-292
   Policies that support flexibility
292-295
      Family-friendly policies
292-294
         Focus on research 7.3. Employee requests for flexibility
293
      Employers' options on work-life balance
294-295
   Summing up flexibility
295-296
      Focus on research 7.4. Flexible working and the gender pay gap
296
   Talent management
296-298
      Case study 7.5. Creating a flexible culture at Pepsico
297-298
         Action
297-298
         Impact
298
   Technology and flexibility
299-302
      Meteor case study Setting up a call centre
299-300
      Key chapter summary points
301
      Studtendt activities
301-302
   References
302-303
   Additional features
303
8. Learning and talent development: theory and practice
304-356
   Chapter objectives
304
   Introduction
305-306
   How people learn
306-313
      Learning needs to be reinforced
310-311
      Barriers to learning
311
      The learning organisation
311-313
   Talent management
313
   Tailored approach to learning
313-314
   Training aims and objectives
314-329
      The four-stage training cycle
316-326
         Assessing learning and talent developement needs
317
         Generations and their impact
317-321
         Planning and carrying out the learning and development activities
321-322
         Styles and techniques of training
322
         E-learning
322-325
         Scope of E-learning
325
         Mobile learning (M-learning)
326
         Blended learning
326
      Assessment of learners
326-329
         Case study 8.1. Moving away from traditional learning methods
327
            Case 1: Implementing e-learning - City of Edinburgh
327
            Case 2: KPMG launches a graduate assessment centre
327
         Evaluating the training
328-329
   Specialist learning and talent programmes and initiatives
329
      Introduction
329
   Activity 8.1.
329-342
      Discussion of activity 8.1.
329-330
      Team building
330-331
         Case study 8.2. NHS direct induction approach
331
      Mentoring
332-333
      Coaching
333-334
         Case study 8.3. Mentoring in Castle Care Nursing Homes
334
      Action learning
334-335
         Case study 8.4. Different ways in which coaching has been utilised
335
      Continuous (or Continuing) Professional Developement (CPD)
336
      Sales Training
336-337
         Case study 8.5. The importance of global talent
337
      Apprenticeships/internships/career developement
338-339
         Case study 8.6. Tackling the shortage in specialist skills
338-339
            Case 1: IBM apprenticeship scheme
338
            Case 2: Automated Technology Group Ltd apprenticeship programme
339
      Management and leadership development
340-341
         Case study 8.7. Developing managers and leaders
340-341
            Case 1: DWP talent management tool
340-341
            Case 2: NHS Leadership Framework
341
      Knowledge management
341-342
   National government and non-governmental schemes and initiatives
342-351
      Government initiatives to help learning and development
342-344
      Skills policy in the UK
344
      National Vocational Qualifications (NVQs)
344-346
      National Training Targets
346
      Modern Apprenticeships
346
      National Traineeships
346
      Internships
347
      New Deal
347-348
      Investors in People
348-350
         Case study 8.8. Devising and implementing a skills strategy with crossrail
348-349
         Case study 8.9. Cranfield University research into investors in people
350
      Lifelong learning
350-351
   Legal considerations in learning and development activities
351-352
   The role and responsibilities of learning and talent development practitioners
352
   Is the role changing?
352-354
      Meteor case study: Moving towards a learning organisation
353-354
   Key chapter summary points
354
   Stundent activities
355
   References
355-356
   Additional features
356
9. Equal opportunities and managing diversity
357-400
   Chapter objectives
357
   Introduction
358-359
   The business case for equal opportunities
359-362
      Focus on research 9.1. Sexual harassment
360
      Case study 9.1. Tackling glass ceilings and sticky floors at Hertfordshire County Council
362
   Equal opportunities legislation
362-365
      Defining discrimination
363-365
         Spotlight on the law 9.1. Direct discrimination
363
         Spotlight on the law 9.2. Indirect discrimination - Age limit
364
         Spotlight on the law 9.3. Indirect discrimination - Race
365
   Discrimination as it applies to specific groups
365-377
      Sex discrimination
365
      Discrimination on the grounds of race
365-367
         Spotlight on the law 9.4. Sex discrimination
366
         Spotlight on the law 9.5. Race discrimination
366
         Spotlight on the law 9.6. Race and sex discrimination
367
      Disability discrimination
368-369
         Spotlight on the law 9.7. Disablement discrimination
368
         Spotlight on the law 9.8. Disablement discrimination - reasonable adjustments
369
      Equal pay
369-370
         Spotlight on the law 9.9. Equal pay with predecessor
370
      Religion or belief discrimination
371
      Age discrimination
371-373
         Spotlight on the law 9.10. Sustainability is held to be a subject of 'philosophical belief'
372
      Employment Equality (Sexual Orientation)
373
      Victimisation
373
         Spotlight on the law 9.11. 'Younger' candidate
373
      Harassment
374-377
         Focus on research 9.2. Cyberbullying in the workplace
375
         Spotlight on the law 9.12. Sexual harassment at Mid-Yorkshire NHS Trust
376
         Spotlight on the law 9.13. Racial harassment
376
         Spotlight on the law 9.14. Extended period of harassment
377
   Regulating equality and human rights
377-378
   Remedies for the employee
378-380
      Focus on research 9.3. Investigation into why equal pay rights were not widely used
380
   Approaches to equal opportunities policy
381-384
   Implications for equal opportunities (EO) practice
384-395
      Finding out the facts
384-385
      Generating and communicating EO strategy and policies
385-386
      Recruitment and selection
386-388
         Case study 9.2. ASDA's recruitment policy
388
         Case study 9.3. Improving racial equality at Penguin Books
388
      Retention and engagement policies
389
      Disability requirements
389-390
         Case study 9.4. Employing people with learning difficulties at the NHS in Cornwall
390
      Health and safety
390
      Performance management issues
390-391
      Handling harassment and bullying
391-392
         Case study 9.5. Giving confidence to women to climb the ladder in Halifax Bank
391
      Equal pay issues
392-393
      Age discrimination
393-394
      Monitoring and evaluation - the role of human resources
394-395
         Case study 9.6. Age positive at Wetherspoon
395
   Criticism of the equality industry
396-398
      Meteor case study: Equal opportunities in practice
396-398
   Key chapter summary points
398
   Student activities
399
   References
399-400
   Additional features
400
10. Health, safety and employee well-being
401-434
   Chapter objectives
401
   Introduction
402-404
   Legal interventions
404-414
      Origins of legislation
404-405
      Health and Safety at Work Act 1974 (HASAWA)
405-411
         Duties on employers
406-409
            Case study 10.1. Two examples of management not exercising the effective duty of care
406-407
               Case 1: Electrocution through insufficient training
406-407
               Case 2: Excess steam causes fall into open slang channel
407
            Spotlight on the law 10.1. Responsibility to sub-contractors
408
         Dutioes on employees
409-410
            Focus on research 10.1. Health, sickness and absence management in a UK call centre
410
         Duties on designers, manufacturers, suppliers and installers
410-411
      The Health and Safety Commission and Healt and Safety Executive
411
      Control of Substances Hazardous to Health Regulations (COSHH) 1988
411-412
      Regulations arising from European Union Directives
412-413
      Reporting of Diseases and Dangerous Occurrences Regulations (RIDDOR) 1995
413-414
      Corporate Manslaughter and Corporate Homicide Act 2007 and Health and Safety Offences Act 2008
414
         Spotlight on the law 10.2. Corporate manslaughter
414
   Enforcing the law
415-417
      External authorities
415
      Internal authorities
415-417
         Safety officers and safety representatives
415-417
            Spotlight on the law 10.3. Safety representatives
417
         Safety committees
417
   Risk assessment
418-419
   Welfare issues and policies
419-425
      Occupational stress
420-422
      Management initiatives regarding stress
423
      Employee assistance programmes (EAPs)
423-425
         Case study 10.2. Dealing with stress at Scottishpower
424-425
            Action plans
424
            What worked well?
424
            Main challenges
424-425
            Benefits
425
   Challenges to management and the role of human resources
425-427
      Case study 10.3. Initiatives to lessen stress at enterprise rent-a-car
426
   Activity 10.1.
427-432
      Response to activity 10.1.
427-428
      Formulating policies and procedures
428
      Monitoring policies and procedures
428
      Advising management and employees on safety legislation
428-429
         Case study 10.4. Health and safety statement at Rising Hill Hospital
429
      Designing, providing and recording health and safety training
430
      Liaising with safety inspectorate
430
      Helping create a healthy working environment
430-432
         Case study 10.5. Well-being pilot at Legal & General
430-431
         Case study 10.6. Improving employee health at Kimberly-Clark
431
         Meteor case study - Shop stewards and safety
432
   Key chapter summary points
433
   Student activities
433
   References
433-434
   Additional features
434
11. An international perspective
435-466
   Chapter objectives
435
   Introduction
436-437
   National culture - Hofstede's studies
437-439
      Power distance index (PDI)
437-438
      Uncertainty avoidance index (UAI)
438
      Individualism index (IDV)
438-439
      Masculinity index (MAS)
439
   Globe study - culture and leadership effectiveness
439-443
      Relevance of Hofstede and GLOBE research
441
      Limitations and cross-cultural analysis - Hofstede and GLOBE
442-443
         Focus on research 11.1. Introduction of flexible benefits in China
443
   Convergence and divergence
443-444
      Focus on research 11.2. Global convergence in hr practices
444
   Global comparisons
446-456
      Contextual issues
446-448
         Focus on research 11.3. Communication and consultation - A cross-national survey
447
      Specific regions
449-456
         Japan
449-450
            Focus on research 11.4. Performance pay at a japanese electrical appliance company
450
         China
451-454
            Focus on research 11.5. Key factors influencing HRM practices in China
453
            Focus on research 11.6. HRM in Chinese family-owned businesses
454
         Africa
454-456
            Focus on research 11.7. HRM and cultural diversity - A Mozambique case study
455-456
   HRM models and international strategies for overseas subsidiaries
456-459
      Talent management - international staffing
457-458
      Strategic alliances and 'offshoring'
458-459
         Focus on research 11.8. Providing for expatriates' spouses
459
   Labour standards and social responsibility
460-463
      Case study 11.1. Insures packs 7,000 jobs off to India
461
      Meteor case study - Setting up a new unit in Belgium
462-463
   Key chapter summary points
463-464
   Student activities
464
   References
464-466
   Additional features
466
12. Human resource planning
467-500
   Chapter objectives
467
   Introduction
468-469
   Reasons for lack of planning
469-470
   Purpose of human resource planning
470-471
   Planning for specific purposes
471-473
      Case study 12.1. Succession planning at GKN
473
   Carrying out human resource planning
474-491
      The numerical or 'hard' aspects
474-475
      Assessment of future demand
475-478
         Extended student activity 12.1. - Forecasting demand
477-478
            Action required
477-478
      Assessment of future internal supply
478-480
         Focus on research 12.1. Labour turnover, 2012
480
      Exit interviews
480-481
      Absemteeism
481-483
         Causes of abscence
481-483
            Nature of work and internal relationships
481-482
            Cultural issues
482-483
            Sick pay scheme
483
            Causes related to the individual
483
      Measuring absence
483-484
      Solutions to absence problems
484-487
         Case study 12.2. Work-life balance reduces absence levels at Leeds City Council
486
         Integrated approach to absence management
487
         Dismissal for absence
487
      Other factors influencing internal supply
487-491
         Case study 1.2.3. Absence programme saves GSK £ 1.5 million
488
         Spotlight on the law 12.1 Dismissal following stress-related illness
488-491
            Extended student activity 12.2 - Forecasting supply
490-491
               Action required
490-491
   Producing the human resource plan
491-494
      Case study 12.4. Cutting attrition at O2 call centres
492
   Technology
494
   Conclusion
494-498
      Case study 12.5. Planning to solve social workers staff shortages at Essex County Council
495
      Case study 12.6. HR planning at a medium-sized enterprise
495
      Meteor case study - Putting togethet a human resource plan
496-497
      Exteded student activity 12.3.
498
   Key chapter summary points
498
   Student activities
499
   References
499
   Additional features
500
Subject index
501-508
Author index
509-510