An introduction to human resource management
Szerző: Stredwick, JohnCím: An introduction to human resource management
Megjelenési adatok: Routledge, London & New York, 2014. | ISBN: 978-0-415-62229-5
Megjegyzés: Third edition
An Introduction to Human Resource Management is an ideal text for those studying human resource management for the first time. This straightforward and accessible book takes the reader through both theoretical and practical aspects of the subject and is designed to be used concurrently with semester-based teaching. The range and nature of HR work is illustrated by a combination of real- I ife case studies and examples of current research that will heighten awareness of the key issues involved in HR today. All fundamental issues within contemporary HRM are covered in this text including: employee relations, performance management, equal opportunities, learning and development, health and safety, with an entire chapter devoted to international HRM. This updated third edition is an indispensable resource for students looking for a solid foundation in the principles of HRM. To help with revision, understanding and application, there are additional online resources including extra case studies and quizzes. New to this edition: New activities throughout to reflect on chapter learning Contemporary case studies to help put theory into practice Extra online testing material to aid revision of HRM principles Online annotated further reading guide to help students read around the text and further their research. John Stredwick is a writer and consultant in human resources, specialising in reward and flexible working practices. He spent 25 years as an HR practitioner, including experience in publishing, shipbuilding and building services with 11 years as Head of HR at Everest Double Glazing. From 1992 to 2010, he was Senior Lecturer and Head of CIPD studies at Bedfordshire University. He has taught in Singapore and Dubai, and was Visiting Professor at the London campus of Websters University. (...) The main purpose of this book is to give a balanced introduction to the complex world of human resource management (HRM). Essentially, it is intended for first degree students studying the subject as part of a modular degree course or for students on a foundation degree in Business Studies. It may also be used as a prime text for Masters courses in HRM or for MBA courses, especially where students have little or no experience in the subject area. The book combines the main theoretical underpinning for the subject area with a large number of practical examples and cases to assist the learning process. It is divided into 12 chapters to provide one topic a week on a modular course, but many of the chapters have sufficient material to allow work to be extended into two semesters if this is required. The third edition has been influenced by a number of recent developments. Firstly, by the financial crisis and the accompanying economic recession, which began in 2008 and, at the time of writing, shows little sign of ending, with forecasters predicting continuation in the UK until at least 2015.
Kategóriák: Kommunikáció, Közgazdaságtudomány
Tárgyszavak: Munkaerő, Management, Fejlesztés, Equality, Employee, Talent, HR, Human Resources, Kiválasztás, Recruitment, Employer
Formátum: OCR szöveg
Típus: könyv
Tárgyszavak: Munkaerő, Management, Fejlesztés, Equality, Employee, Talent, HR, Human Resources, Kiválasztás, Recruitment, Employer
Formátum: OCR szöveg
Típus: könyv
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Book cover
Title page
Copyright/impressum
Contents
V-VIII
llustrations
IX-XII
Preface to the third edition
XIII-XV
How to get the best out of the book
XV
Visual tour of An Introduction to Human Resource Management
1. Introduction
1-40
Chapter objectives
1
Meteor telecoms case study
2-3
Introduction
3-4
The economic and business context
4-8
Rapidly changing technologies
5-6
Changing role of the customer
6
Globalisation
6-7
The changing employee role
7-8
Origins of human resource management
8-9
The role of human resources today
9-29
Introduction
9-10
The operation of HRM in practice
10-13
Strategic partnering - Ulrich's concepts of HR roles and structure
13-15
Ulrich - human resource structure
15-17
Centres of expertise
15-16
Shared services
16-17
Strategic (or business) partners
17
Examples of business partnering
17
Case study 1.1. Business partners at General Motors and prudential insurance
18
Critique of the "three-legged stool" structure
18-20
Focus on research 1.1. New hr structure at a London investment ank
20
HR - adding value to the organisation?
21
Case study 1.2. Human resource strategies and actions at AEHN
22-23
The role of human resources in raising performance
23
Opening the 'Black box'
23-24
Case study 1.3. Zotefoams' hr practices
24
'Bundles' of HR practices
25-29
Employee involvement
25-26
Employee voice
26
Harmonisation of terms and conditions
26
Employment security
26-27
Sophisticated recruitment and selection
27
Extensive training and developement (talent management)
27
Self-managed teams
27-28
Extensive systems of flexibility
28
Performance pay
28-29
Best practice or best fit?
29-35
Case study 1.4. Initiatives supporting claridge's turnaround
31
Resource-based view of the organisation
32-34
Case study 1.5. Google's approach to the value of employees
34
Barriers to high performance
34-35
Current concepts in human resourcing
35-37
Talent and talent management
35-36
Employee engagement
37
Key chapter summary points
37
Student activities
38
References
38-40
Additional features
40
2. Recruitment, employer branding and employer of choice
41-87
Chapter objetives
41
Introduction
42
Employer branding
43
Case study 2.1. Beaverbrooks the jewellers - an employer of choice
44
Case study 2.2. Adidas - mind, body and soul
45
Difficulties with employer branding
45
Identifying talent
45-46
Drafting a recruitment policy
46
Does a vacancy exist?
46-49
Doing away with the work altogether
46
Automate the work
47
Contract out/in-source the work
47
Reorganising the work
48
Reorganising the hours
48
Use an intern - get the work done for free!
48
Spotlight on the law 2.1. Intern wins right to pay
49
Defining the details of the vacancy
49
Job analysis
50-52
Purpose of job analysis
50
How to carry out job analysis
50-52
Job description
52-54
Case study 2.3 Job structuring '70-20-10' at Google UK
53
Job profile
54
Person specification
54-58
Using a competency framework
58-62
Selecting the employment package
63
Attracting the applicants
63-80
Internal candidates
63-64
Using third parties
64-65
Designing and placing newspaper and online advertisements
65-71
Proving information to applicants
71
The application form
72-75
Will one form be sufficient for the organisation?
72
What questions should you not ask?
72
Do you link it to a competency framework
72-75
Other methods of attracting applicants
75
Effective initiatives used in overcoming difficulties in recruitment
75
Using technology in recruitment
75-79
Company websites
76
Generic websites
76
CV scanning
76
Phone/iphone application
76
Social networking
76-77
Case study 2.4. LV=Recruits via interactive media
77
Automated telephone screening
77
Initial testing
77-79
Case study 2.5. CERN -Social media can transform the quality of recruitment
78
Case study 2.6. John Lewis's initial situational judgement test
78
Case study 2.7. L'Oréal's virtual business game
79
Difficulties in using technology in recruitment
79-80
Integrated approach to recruitment
80-82
Case study 2.8. How Hertfordshire Constabulary Recruited 100 Special Constables
81-82
Who carries out the recruitment and selection processes?
82-85
Meteor case study - A major recruitment exercise
83-85
The recruitment team
83-84
Sources of recruitment
84
Dealing with the response
85
Key chapter summary points
85-86
Student activities
86
References
86-87
Additional features
87
3. Selection
88-126
Chapter objectives
88
Introduction
89
Talent management
89-91
System approach or processual approach?
90-91
Steps in the selection process
91
Short-listing
92-94
Case study 3.1. Telephone screening at McDonald's
93
Biodata
93-94
Selection testing
94-96
Ability tests
95
Aptitude tests
95-96
Activity 3.1.
96-101
Discussion of activity 3.1.
96-97
Personality tests
97-101
Test format
99-101
Case study 3.2. Selection testing for managed pubs
100
Advantages of personality tests
101
Activity 3.2.
101-102
Discussion of activity 3.2.
101-102
What makes a good test?
102
Interviewing the candidates
103-114
Problems associated with interviewing
103-105
Who carries out of the interview?
105-106
Interviewing technique
107-112
Case study 3.3. Criterion-based interview techniqe - Ministry of Defence
110-111
Structured interviews
112-113
Focus on research 3.1. Structured interviews
113
Conversational interviews
113
Summation
113-114
Assessment centres
114-115
Choosing the successful candidate
116
Technology in selection
116-117
Case study 3.4. The Pret A Manger Academy
117
Using a variety of approaches
117-118
Case study 3.5. Selecting sales staff at Lexisnexis
118
Obtaining references
118-119
Spotlight on the law 3.1.
119
Offering the position
120-121
Evaluating the selection process
121-124
Meteor case study - The assessment centre
122-124
Key chapter summary points
125
Student activities
125
References
126
Additional features
126
4. Relationships with employees
127-176
Chapter objectives
127
Introduction
128
Workplace negotiating
128-137
Trade unions
128-130
The role of management
130-133
Third parties
133-135
Focus on research 4.1. Local pay bargaining in the National Health Service
134
Focus on research 4.2. Vulnerability of employees under personal contracts
135
Case study 4.1. ACAS conciliation
135
Role of the government
136
Negotiating and bargaining
136-137
Activity 4.1.
137
Response to activity 4.1.
137
Involvement and participation
137-150
Individual approaches
138-142
Focus on research 4.3. Employee share-ownership at Eircom
141
Collective approaches
142-145
Company councils and committees
142
Partnership agreements
143
Case study 4.2. Partnership agreement at legal & general
144-145
Employee engagement
145-
Measuring engagement
146-147
Focus on research 4.4. Managers and engagement
147
Enhancing engagement - actions by human resource practitioners
147-150
Case study 4.3. Improving employee engagement at newcounty authority
148-150
The agreed aim
148
Investigations
148
Actions taken by consultants
149
Branding
149
Training
149
Outcomes
149-150
Dealing with individual sources of conflict - grievance, discipline and dismissal
151-163
Grievances
151
Discipline
152-155
Rules
152-153
Disciplinary procedure
153
Operating the disciplinary procedure
153-155
Dismissal
155-161
Claimin unfair dismissal
157-158
Constructive dismissal
158-160
Spotlight on the law 4.1. Three cases of constructive dismissal
159-160
Case 1
159
Case 2
159-160
Case 3
160
Reasons for dismissal
161
Unfair dismissal and technology
161-163
Spotlight on the law 4.2. Long-term absence
161
Spotlight on the law 4.3. Unfair dismissal and technology
162-163
Case 1
162
Case 2
162
Case 3
163
Redundancy and its implications
163-165
Activity 4.2.
165-168
Response to activity 4.2.
165-166
Selection for redundancy
166-168
Spotlight on the law 4.4. Redundancy and maternity leave
168
Redundancy pay
169
Helping employees obtain alternative employment
169
Activity 4.3.
169-173
Response to activity 4.3.
169-170
The role of human resources in redundancy
170-170
Case study 4.4. Helping redundant employees at the AA
170
Focus on research 4.5. Using special envoys in redundancy situations
171
Meteor case study - Moving head office
172-173
Key chapter summary points
173
Student activities
174
References
174-175
Additional features
176
5. Performance management
177-220
Chapter objectives
177
Introduction
178
The purpose of performance management
179-182
Focus on research 5.1. CIPD survey on performance management
180
Focus on research 5.2. The effects of performance management on patient mortality in the NHS
181
Focus on research 5.3. Performance management and level of trust
182
What should the process be called?
182
Stages in the performance management framework
182-214
Stage 1: Raising performance through performance agreements
184-185
Stage 2: Measuring performance
185-197
Inputs or outputs - objectives or competencies?
185-186
Establishing targets
186-188
Competency-based systems
188-191
Case study 5.1. Balanced scorecard at Sainsbury's
189
Timing of measurement
191
Which system is best? Target-setting or competencies?
191-195
Target-setting - the pitfalls
191-194
Competencies - the main pitfall: ratings
194-195
Variations on rating systems
195-196
Drawing a conclusion
196
Documentation
197
Stage 3: Providing feedback
197-211
Type A: Traditional feedback system
197-203
The performance review interview
197-200
Before the interview
200
The interview itself
200-203
Case study 5.2. Perormance management scheme at Sony Europe LTD.
201
Moderating process
203
Type B: 360-Degree appraisal
203-211
Case study 5.3. Performance management at BT Operate
204
Advantages of 360-degree schemes
208
Case study 5.4. 360-degree feedback for trainee doctors
209
Disadvantages
209-211
Focus research 5.4. 360-degree feedback at the open university
210
360-degree feedback and culture of the organisation
211
Stage 4: The outcomes from the performance management process
211-214
Rewards
211-212
Development
212
Discipline and redundancy
212
Can the three outcomes be reconciled?
212-214
Case study 5.5. UK coalition government proposals on performance management for civil servants
213
Operational issues
214-215
The need to consult
214
Training for participants
214
Making use of technology in performance management processes
214-215
Activity 5.1.
215
Response to activity 5.1.
215
Conclusion
215-216
Extended activity/case study - balanced scorecard
216-218
Meteor case study
217-218
Key chapter summary points
218-219
Student activities
219-220
Additional features
220
6. Rewarding employees
221-271
Chapter objectives
221
Introduction
222
Strategic elements of reward
222-226
Total Reward
225-226
Case study 6.1. Total Reward at ARUP
226
Activity 6.1.
227-232
Discussion of activity 6.1.
227-228
Focus on research 6.1. The state of the psychological contract
228
Motivation theory
228-231
Summing up motivation
232
The influence of motivation theory
232
Component parts of the reward package
232-234
Designing basic pay structures
234-249
Job evaluation
235-240
Non-analytical schemes
236
Analytical schemes
236-240
Carrying out a job evaluation
240-241
Market tracking
241-242
Focus on research 6.2. The effect of the NMW in the apparel industry
242
Equal pay
243-244
Salary structures - traditional and broad-banded
244-246
How broad-banding works
246-247
Benefits and diffictulties of a broad-banded structure
248-249
Paying for performance
249-265
Case study 6.2. Gainsharing at Charlotte County
250
Case study 6.3. Recognition at Claridge's Hotel
250
Performance-related pay
251-255
Focus on research 6.3. Performance-related pay at Safelite
251
Focus on research 6.4. Performance pay at Hewlett-Packard - A disappointing outcome
253-254
Making it work
256
Executive pay
256-261
Summing up the arguments for high executive pay
261-262
Case study 6.4. High pay for owner-directors
262
Skills-based and competency-based pay
263
Benefits
263-265
Case study 6.5. Introducing flexible benefits at Astrazeneca
265
Using technology in reward
265-268
Case study 6.6. Excellence through technology at Unilever
266
Meteor case study - Designing a reward structure
266-268
Key chapter summary points
269
Student activities
269-270
References
270-271
Additional features
271
7. Flexible working
272-303
Chapter objectives
272
Introduction
273
Flexible working practices
273
The flexible firm
273-276
Temporal flexibility
276-277
Activity 7.1.
278-280
Discussion of activity 7.1.
278-280
Case study 7.1. Annualised hours at the RAC
279-280
Focus on research 7.1. Annualised hours and the 'knock' in a Yorkshire Chamicals Plant
280
Numerical flexibility
281
Case Study 7.2. Working partnership - Manpower and Xerox
281
Geographical flexibility
282
Teleworking and homeworking
282
Activity 7.2.
282-289
Discussion of activity 7.2.
282-284
Case sutdy 7.3. Homeworking at Centrica
283-284
Case study 7.4. Teleworking and hot-desking at Herts County Council (HCC)
284
Difficulties with home/teleworking
285
Outsourcing
285-289
Focus on research 7.2. Homeworking at a local authority
286-287
Activity 7.3.
289-290
Discussion of activity 7.3.
289
Call centres
289-290
Occupational flexibility
290-292
Policies that support flexibility
292-295
Family-friendly policies
292-294
Focus on research 7.3. Employee requests for flexibility
293
Employers' options on work-life balance
294-295
Summing up flexibility
295-296
Focus on research 7.4. Flexible working and the gender pay gap
296
Talent management
296-298
Case study 7.5. Creating a flexible culture at Pepsico
297-298
Action
297-298
Impact
298
Technology and flexibility
299-302
Meteor case study Setting up a call centre
299-300
Key chapter summary points
301
Studtendt activities
301-302
References
302-303
Additional features
303
8. Learning and talent development: theory and practice
304-356
Chapter objectives
304
Introduction
305-306
How people learn
306-313
Learning needs to be reinforced
310-311
Barriers to learning
311
The learning organisation
311-313
Talent management
313
Tailored approach to learning
313-314
Training aims and objectives
314-329
The four-stage training cycle
316-326
Assessing learning and talent developement needs
317
Generations and their impact
317-321
Planning and carrying out the learning and development activities
321-322
Styles and techniques of training
322
E-learning
322-325
Scope of E-learning
325
Mobile learning (M-learning)
326
Blended learning
326
Assessment of learners
326-329
Case study 8.1. Moving away from traditional learning methods
327
Case 1: Implementing e-learning - City of Edinburgh
327
Case 2: KPMG launches a graduate assessment centre
327
Evaluating the training
328-329
Specialist learning and talent programmes and initiatives
329
Introduction
329
Activity 8.1.
329-342
Discussion of activity 8.1.
329-330
Team building
330-331
Case study 8.2. NHS direct induction approach
331
Mentoring
332-333
Coaching
333-334
Case study 8.3. Mentoring in Castle Care Nursing Homes
334
Action learning
334-335
Case study 8.4. Different ways in which coaching has been utilised
335
Continuous (or Continuing) Professional Developement (CPD)
336
Sales Training
336-337
Case study 8.5. The importance of global talent
337
Apprenticeships/internships/career developement
338-339
Case study 8.6. Tackling the shortage in specialist skills
338-339
Case 1: IBM apprenticeship scheme
338
Case 2: Automated Technology Group Ltd apprenticeship programme
339
Management and leadership development
340-341
Case study 8.7. Developing managers and leaders
340-341
Case 1: DWP talent management tool
340-341
Case 2: NHS Leadership Framework
341
Knowledge management
341-342
National government and non-governmental schemes and initiatives
342-351
Government initiatives to help learning and development
342-344
Skills policy in the UK
344
National Vocational Qualifications (NVQs)
344-346
National Training Targets
346
Modern Apprenticeships
346
National Traineeships
346
Internships
347
New Deal
347-348
Investors in People
348-350
Case study 8.8. Devising and implementing a skills strategy with crossrail
348-349
Case study 8.9. Cranfield University research into investors in people
350
Lifelong learning
350-351
Legal considerations in learning and development activities
351-352
The role and responsibilities of learning and talent development practitioners
352
Is the role changing?
352-354
Meteor case study: Moving towards a learning organisation
353-354
Key chapter summary points
354
Stundent activities
355
References
355-356
Additional features
356
9. Equal opportunities and managing diversity
357-400
Chapter objectives
357
Introduction
358-359
The business case for equal opportunities
359-362
Focus on research 9.1. Sexual harassment
360
Case study 9.1. Tackling glass ceilings and sticky floors at Hertfordshire County Council
362
Equal opportunities legislation
362-365
Defining discrimination
363-365
Spotlight on the law 9.1. Direct discrimination
363
Spotlight on the law 9.2. Indirect discrimination - Age limit
364
Spotlight on the law 9.3. Indirect discrimination - Race
365
Discrimination as it applies to specific groups
365-377
Sex discrimination
365
Discrimination on the grounds of race
365-367
Spotlight on the law 9.4. Sex discrimination
366
Spotlight on the law 9.5. Race discrimination
366
Spotlight on the law 9.6. Race and sex discrimination
367
Disability discrimination
368-369
Spotlight on the law 9.7. Disablement discrimination
368
Spotlight on the law 9.8. Disablement discrimination - reasonable adjustments
369
Equal pay
369-370
Spotlight on the law 9.9. Equal pay with predecessor
370
Religion or belief discrimination
371
Age discrimination
371-373
Spotlight on the law 9.10. Sustainability is held to be a subject of 'philosophical belief'
372
Employment Equality (Sexual Orientation)
373
Victimisation
373
Spotlight on the law 9.11. 'Younger' candidate
373
Harassment
374-377
Focus on research 9.2. Cyberbullying in the workplace
375
Spotlight on the law 9.12. Sexual harassment at Mid-Yorkshire NHS Trust
376
Spotlight on the law 9.13. Racial harassment
376
Spotlight on the law 9.14. Extended period of harassment
377
Regulating equality and human rights
377-378
Remedies for the employee
378-380
Focus on research 9.3. Investigation into why equal pay rights were not widely used
380
Approaches to equal opportunities policy
381-384
Implications for equal opportunities (EO) practice
384-395
Finding out the facts
384-385
Generating and communicating EO strategy and policies
385-386
Recruitment and selection
386-388
Case study 9.2. ASDA's recruitment policy
388
Case study 9.3. Improving racial equality at Penguin Books
388
Retention and engagement policies
389
Disability requirements
389-390
Case study 9.4. Employing people with learning difficulties at the NHS in Cornwall
390
Health and safety
390
Performance management issues
390-391
Handling harassment and bullying
391-392
Case study 9.5. Giving confidence to women to climb the ladder in Halifax Bank
391
Equal pay issues
392-393
Age discrimination
393-394
Monitoring and evaluation - the role of human resources
394-395
Case study 9.6. Age positive at Wetherspoon
395
Criticism of the equality industry
396-398
Meteor case study: Equal opportunities in practice
396-398
Key chapter summary points
398
Student activities
399
References
399-400
Additional features
400
10. Health, safety and employee well-being
401-434
Chapter objectives
401
Introduction
402-404
Legal interventions
404-414
Origins of legislation
404-405
Health and Safety at Work Act 1974 (HASAWA)
405-411
Duties on employers
406-409
Case study 10.1. Two examples of management not exercising the effective duty of care
406-407
Case 1: Electrocution through insufficient training
406-407
Case 2: Excess steam causes fall into open slang channel
407
Spotlight on the law 10.1. Responsibility to sub-contractors
408
Dutioes on employees
409-410
Focus on research 10.1. Health, sickness and absence management in a UK call centre
410
Duties on designers, manufacturers, suppliers and installers
410-411
The Health and Safety Commission and Healt and Safety Executive
411
Control of Substances Hazardous to Health Regulations (COSHH) 1988
411-412
Regulations arising from European Union Directives
412-413
Reporting of Diseases and Dangerous Occurrences Regulations (RIDDOR) 1995
413-414
Corporate Manslaughter and Corporate Homicide Act 2007 and Health and Safety Offences Act 2008
414
Spotlight on the law 10.2. Corporate manslaughter
414
Enforcing the law
415-417
External authorities
415
Internal authorities
415-417
Safety officers and safety representatives
415-417
Spotlight on the law 10.3. Safety representatives
417
Safety committees
417
Risk assessment
418-419
Welfare issues and policies
419-425
Occupational stress
420-422
Management initiatives regarding stress
423
Employee assistance programmes (EAPs)
423-425
Case study 10.2. Dealing with stress at Scottishpower
424-425
Action plans
424
What worked well?
424
Main challenges
424-425
Benefits
425
Challenges to management and the role of human resources
425-427
Case study 10.3. Initiatives to lessen stress at enterprise rent-a-car
426
Activity 10.1.
427-432
Response to activity 10.1.
427-428
Formulating policies and procedures
428
Monitoring policies and procedures
428
Advising management and employees on safety legislation
428-429
Case study 10.4. Health and safety statement at Rising Hill Hospital
429
Designing, providing and recording health and safety training
430
Liaising with safety inspectorate
430
Helping create a healthy working environment
430-432
Case study 10.5. Well-being pilot at Legal & General
430-431
Case study 10.6. Improving employee health at Kimberly-Clark
431
Meteor case study - Shop stewards and safety
432
Key chapter summary points
433
Student activities
433
References
433-434
Additional features
434
11. An international perspective
435-466
Chapter objectives
435
Introduction
436-437
National culture - Hofstede's studies
437-439
Power distance index (PDI)
437-438
Uncertainty avoidance index (UAI)
438
Individualism index (IDV)
438-439
Masculinity index (MAS)
439
Globe study - culture and leadership effectiveness
439-443
Relevance of Hofstede and GLOBE research
441
Limitations and cross-cultural analysis - Hofstede and GLOBE
442-443
Focus on research 11.1. Introduction of flexible benefits in China
443
Convergence and divergence
443-444
Focus on research 11.2. Global convergence in hr practices
444
Global comparisons
446-456
Contextual issues
446-448
Focus on research 11.3. Communication and consultation - A cross-national survey
447
Specific regions
449-456
Japan
449-450
Focus on research 11.4. Performance pay at a japanese electrical appliance company
450
China
451-454
Focus on research 11.5. Key factors influencing HRM practices in China
453
Focus on research 11.6. HRM in Chinese family-owned businesses
454
Africa
454-456
Focus on research 11.7. HRM and cultural diversity - A Mozambique case study
455-456
HRM models and international strategies for overseas subsidiaries
456-459
Talent management - international staffing
457-458
Strategic alliances and 'offshoring'
458-459
Focus on research 11.8. Providing for expatriates' spouses
459
Labour standards and social responsibility
460-463
Case study 11.1. Insures packs 7,000 jobs off to India
461
Meteor case study - Setting up a new unit in Belgium
462-463
Key chapter summary points
463-464
Student activities
464
References
464-466
Additional features
466
12. Human resource planning
467-500
Chapter objectives
467
Introduction
468-469
Reasons for lack of planning
469-470
Purpose of human resource planning
470-471
Planning for specific purposes
471-473
Case study 12.1. Succession planning at GKN
473
Carrying out human resource planning
474-491
The numerical or 'hard' aspects
474-475
Assessment of future demand
475-478
Extended student activity 12.1. - Forecasting demand
477-478
Action required
477-478
Assessment of future internal supply
478-480
Focus on research 12.1. Labour turnover, 2012
480
Exit interviews
480-481
Absemteeism
481-483
Causes of abscence
481-483
Nature of work and internal relationships
481-482
Cultural issues
482-483
Sick pay scheme
483
Causes related to the individual
483
Measuring absence
483-484
Solutions to absence problems
484-487
Case study 12.2. Work-life balance reduces absence levels at Leeds City Council
486
Integrated approach to absence management
487
Dismissal for absence
487
Other factors influencing internal supply
487-491
Case study 1.2.3. Absence programme saves GSK £ 1.5 million
488
Spotlight on the law 12.1 Dismissal following stress-related illness
488-491
Extended student activity 12.2 - Forecasting supply
490-491
Action required
490-491
Producing the human resource plan
491-494
Case study 12.4. Cutting attrition at O2 call centres
492
Technology
494
Conclusion
494-498
Case study 12.5. Planning to solve social workers staff shortages at Essex County Council
495
Case study 12.6. HR planning at a medium-sized enterprise
495
Meteor case study - Putting togethet a human resource plan
496-497
Exteded student activity 12.3.
498
Key chapter summary points
498
Student activities
499
References
499
Additional features
500
Subject index
501-508
Author index
509-510